We have been at this since 2004. We have not always done it the same way.
Borked PC has protected businesses for 22 years, and is still owned by the two people who started it. What we sell now is not what we sold at the start, and the reason why is the most useful thing we can tell you about ourselves.
See If You’re the Right Fit → (opens in a new tab)What changed
We used to sell the thing we now tell people not to buy.
For most of those years we worked the way most technology companies still work. Something broke, you called, we came out, we fixed it, we sent a bill. We were good at it. By the usual measures it was a decent business.
The problem is what that model rewards. It only pays when you are already having a bad day. Nobody is funded to stop the bad day happening, so nobody does, and everyone tells themselves that is just how technology goes. After enough years of arriving too late to things that were preventable, that stops being acceptable.
So we changed what we sell. Not the tools. The job. We stopped being the people you call when something breaks and became the people whose work is making sure it does not.
Where that leaves us
The change cost more than the marketing suggests.
Prevention is harder to sell than repair, because the better we do it the less you see. It meant rebuilding how we work, writing down standards we can be held to, and turning away businesses we would happily have taken ten years ago. It is also why there is a $100,000 warranty on the other end of it.
We are further along than we were and not as far as we intend to be. If you want to know exactly which parts are finished, ask. We will tell you.
What that looks like day to day →Where we are
Based in Bangor, protecting businesses across the country.
Both halves of that are true and neither is decoration. We are in Bangor, we know the businesses on this street, and if you are local we will come to you. We also protect businesses in places we will never drive to, because the work that matters most is done before anyone needs to be in the room.
Being small enough to answer our own phone and experienced enough to have seen your problem before is not a contradiction. It is the entire proposition.
Who you get
A person answers, and then stays with it.
Borked PC is still owned by the two people who started it. Call and you reach our own team rather than a queue or an answering service. Their job is to work out what is actually happening and get it to whoever is best placed to deal with it, which is usually a technician who already knows how your environment is put together.
Being routed to the right person is not the same as being handed off. Who that is depends on your account and on what has happened, which is the point of asking first. The job of chasing it is ours rather than yours, and it stays ours until the thing is resolved. That is the part most people have learned to expect to go wrong.
Separately from whoever is fixing today’s problem, someone owns the relationship itself: what your business is trying to do, what is coming, and whether your coverage still fits it. Those are different jobs and we do not ask one person to do both.
22 years is long enough to have opinions.
Tell us what your business cannot afford to have stop, and we will tell you what we would do about it. If the answer is that you do not need us yet, that is what you will hear.
Schedule a Right Fit Conversation → (opens in a new tab)Or call (610) 599-6195