A promise this size only means something if you can keep it.

Protected businesses are backed by a $100,000 Breach Warranty. It is not a marketing line, and it is not insurance. It exists because of a standard we hold whether or not anyone is watching, and it switches off if that standard ever stops being true.

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Which way round it works

The standard came first. The warranty is what it made possible.

Every requirement behind this warranty is something we would do anyway, because each one is a documented, real-world way a business actually gets compromised. We did not build a standard in order to sell a warranty. We were already working this way, and at some point it became possible to stand behind it with a number.

That order matters more than it sounds. If we ever found ourselves maintaining the standard because of the warranty, we would have it backwards, and the warranty would be the only thing holding the work up.

What it costs you to qualify

Almost none of it is your job.

Warranty conditions usually read like a list of reasons the other side will not pay. These are different, because nearly all of them describe our work rather than yours: every device accounted for and protected, updates held to a standard we publish, logins locked down, the network built so one compromised machine cannot reach everything else, and backups that have been restored from and proven before the cover is ever switched on.

Those conditions are verified continuously.

Two things do need you. You sign off on what software is allowed to run, and you keep anything we have flagged as conflicting with your protection off the machines. That is the extent of it.

What would switch it off

Decisions, not accidents.

Cover stops in four situations, and all four are things you would have to decide to do:

  • 01Software we have flagged stays on the machinesSome software actively conflicts with the protection we run. If we identify it and it is kept anyway, we can no longer stand behind the environment.
  • 02A security control is switched off against our adviceIncluding two-step login. If it comes off without our written agreement, the cover comes off with it.
  • 03Computers we do not cover appear on the networkA machine nobody is protecting is a way in that we cannot see, which makes the rest of the work unprovable.
  • 04Backups are left failing after we have told you in writingA warranty against a breach means nothing without a recovery that works.

A lapse is not the same as a decision. When something drifts out of standard, you hear about it from us the day we find it, and fixing it is our job. The list above is different. Those are choices.

Say it plainly

This is not insurance, and you should still carry insurance.

A warranty is a commitment we make about our own work. Cyber insurance is a policy that pays out on your loss. They cover different things, they are bought from different people, and neither one replaces the other. If a provider tells you their warranty removes the need for insurance, check that carefully before you rely on it.

A properly protected business should have both. If you do not currently carry cyber insurance, say so during the conversation and we will point you at it.

Not every level of coverage carries it.

The warranty exists where the full standard behind it is in place, which is not everywhere and is not something we would fudge. When we tell you what your business needs, we will tell you plainly whether it comes with this, and what it would take if it does not.

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